You asked me if the Great Phone Skills CDs have been effective when you complimented me about our receptionist, Linda, and I must say that the improvements in Linda’s telephone technique is a direct affect of your CDs and my commitment to training exercise excellence. My whole office telephone manner has been improved I have to recommend the easy learning style you use so well. Your words, “I heard you distinctly and clearly on the device Mr. Bell” still ring in my years!- Alan Wetton, LJ Hooker Maryborough, Qld

I worked with Colin Pearce’s telephone training from 1987 through to 2005 as State Manager for Bob Jane T-Marts in SA, then QLD and then WA and then as National Franchise Manager for Jax-Quickfit. There’s no-one bette: no-one knows more about phone skills and no-one teaches the skills as well as Colin Pearce does. The content on these recordings is similar to the material Colin wrote and recorded for those big corporations at huge cost to them. Now I can’t believe people can get the same for less than $200.- Gary Philpotts, G.M. Import-Export Tyres, Gold Coast, Qld

Thank you for the discs, I found them entertaining whilst very informative. The information on disgruntled callers taught me a different way of handling an aggressive call and the programme has kept me focused on speaking in a positive voice and putting the customers first. I enjoy the positive feedback I get from happy customers!- Gioia Puccetti Reception AV Central (South Australia)

Yes, I purchased your “Telephone Techniques” marterial at the Builders Conference in Brisbane some months ago. Excellent stuff! Have been rated today by AAA Tourism and have been awarded a 4 1/2 star rating. You can be assured that with people like yourself to constantly stimulate me and aim higher and work harder and smarter whilst keeping my feet on the ground while also endeavouring to enhance the guest experience and give value for money, I shall still be giving our guests five star service.- Yvonne Reitsma, Katoomba, NSW

“I`ve attended a lot of Colin`s training sessions over the years and have developed good phone skills with a pretty good “get that booking rate, however I still use the cd`s as a refresher when I feel im getting rusty and of coarse they are a great training tool to use when we get new sales people on board. It’s a training session in a can !!- Simon Mitchell, Bob Jane T-Marts, Reynella

Thanks for your contribution on Great Phone Skills to our Property Management Conference last weekend. I found myself wanting to cheer you throughout your presentation. Your advice to our property managers was valuable and I can only hope they’ve taken action this week. I’ve even placed a little card saying “Goodie” above my phone to remind me we’re all obliged to check our tone and language, no matter who we’re dealing with- Anita Brekalo, First National Real Estate, Event Coordinator (Vic)