PEOPLE HAVE USED COLIN’S TELEPHONE TRAINING SINCE 1982
Colin Pearce has been teaching people in organisations how to get their telephone etiquette right since 1982 when he first discovered that phone skills could be better – and that managers were tearing their hair out trying to get their people to do it right. He wrote and presented several video-based phone training programs in the eighties – T.A.C.T. (Telephone Answer and Call Techniques), The Money Machine and The Perfect Answer.
PHONE TRAINING LASTS
One day in 2011 he bumped into Trevor Kelly, a successful salesman at Beaumont Tiles who shook his hand wildly and said, “We’ve never met but I want to tell you that your phone training course way back in 1986 turned my sales life on its head and gave me the confidence to advance my career in selling.”
TELEPHONE ETIQUETTE APPLIES TO EVERYONE
There’d be many more like Trevor because those telephone sales training video programs were used by the likes of AMP, ANZ, National Bank (now NAB), and many many others to induct and train thousands of ordinary folk to perform extraordinarily with soft skills on the phone. Colin has also written and produced customised telephone technique paths for LJ Hooker, V.I.P. Home Services, Bob Jane T-Marts and Quickfit Tyres. |
PHONE TRAINING IS NEEDED EVERYWHERE IN THE WORLD
Colin Pearce’s own career in writing and professional speaking around the world have heightened his awareness that lately customer service on the telephone is almost dead and sales skills are hanging on by a thread.
IT IS URGENT THAT YOU GET YOUR SELLING TECHNIQUES AND PHONE SALES TRAINING RIGHT BEFORE ANOTHER PERSON ANSWERS YOUR PHONE
During the production of this release Colin tried to find someone to sell him a CPAP machine for sleep apnea – a windfall for someone worth $2,000. He had to call five organisations before he could find anyone even slightly capable of making an appointment with him, leave alone selling him one, even though he was a bona fide prospect with money and doctor’s prescription ready to lay on the counter.
YOU CAN CHANGE YOUR TELEPHONE SKILLS EASILY
Colin says, “I am horrified that organisations are worse than ever at managing their telephone sales and service calls and I released Great Phone Skills to reverse the trend and get telephone manners, friendly service and timely selling skills back on the priority list.
http://www.colinpearce.com |
